ace77 Frequently Asked Questions

ace77 requires Know Your Customer (KYC) verification before you can process withdrawals. Accepted documents include your Indonesian National Identity Card (KTP), a valid passport, or a driver's licence (SIM). You will also need to verify your payment method — a bank statement or screenshot showing your account name and number for BCA, BRI, BNI, Mandiri, or whichever bank you use. KYC review is typically completed within 24 hours on business days.

The minimum age to register and play on ace77 is 21 years old. This is a strict requirement, and all accounts undergo age verification as part of our KYC process. If age verification reveals that a player is under 21, the account will be permanently closed and any deposited funds will be returned to the originating payment source. ace77 is an adults-only platform — no exceptions.

Visit the ace77 Login page and click the "Forgot Password" link below the login fields. Enter the email address registered to your account and click Submit. You will receive a password reset link within a few minutes — check your spam or junk folder if it does not appear in your inbox. The reset link is valid for 30 minutes. If you continue to have trouble, contact support at [email protected].

No. ace77 strictly enforces a one-account-per-player policy. Registering multiple accounts using the same identity, device, IP address, or payment method is a violation of our Terms and Conditions. All duplicate accounts will be suspended and any balances forfeited. If you have previously closed an account and wish to reopen one, contact our support team rather than creating a new registration.

BCA bank transfers to ace77 are typically credited to your gaming account within 1 to 5 minutes after the transfer is confirmed by the sending bank. During peak hours — especially on Friday evenings and weekends when BRI Liga 1 matches are scheduled — processing can occasionally take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact our 24-hour support team with your transfer receipt.

ace77 accepts deposits from all major Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), and Bank Permata. For e-wallet deposits, we support OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are processed in Indonesian Rupiah (IDR / Rp). Visa and Mastercard are also accepted on eligible accounts.

The minimum deposit on ace77 is Rp 10.000 for e-wallet transfers (OVO, DANA, GoPay, ShopeePay, LinkAja) and Rp 25.000 for bank transfers via BCA, BRI, BNI, Mandiri, and other supported banks. There is no upper limit on deposit amounts, though very large deposits may trigger additional verification checks as part of our security and anti-fraud procedures.

The minimum withdrawal to a Mandiri bank account on ace77 is Rp 50.000. The same minimum applies to BCA, BRI, BNI, and other supported banks. For e-wallet withdrawals via OVO, DANA, or GoPay, the minimum is Rp 20.000. Withdrawals are processed seven days a week between 08:00 and 24:00 WIB (UTC+7). Most withdrawals are credited within 15 to 60 minutes of approval.

ace77 does not charge platform fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own interbank transfer fee (typically Rp 6.500 for standard SKN/LLG transfers). To avoid these fees, use the same bank as the destination account where possible, or opt for an instant e-wallet transfer via OVO, DANA, or GoPay, which are generally fee-free from the player's side.

Yes. You can fund your ace77 account using OVO and then use that balance to bet on togel (Indonesia's traditional numbers lottery) markets — including Togel Singapore (SGP), Togel Hongkong (HKP), and Togel Sydney. The deposit via OVO is instant in most cases, so you can place your numbers on the next available draw without delay. Minimum OVO deposit is Rp 10.000.

ace77 Sportsbook covers an extensive range of football markets including BRI Liga 1 (featuring clubs like Persija Jakarta, Persib Bandung, and Bali United), the EPL, La Liga, Serie A, Bundesliga, UEFA Champions League, FIFA World Cup, and AFF Cup (Piala AFF) featuring Timnas Indonesia (Gar uda). Available bet types include 1X2, Asian Handicap, voor bola (Indonesian-style handicap), Over/Under, mix parlay (multi-leg accumulator), Correct Score, and First Goal Scorer.

BRI Liga 1 bets on ace77 are settled based on the official 90-minute result plus injury time. Extra time and penalty shootouts are excluded unless explicitly stated in the market. If a match is postponed and not played within 24 hours of the scheduled kick-off, all bets on that match will be voided and stakes returned. Voor bola (handicap) and mix parlay bets follow the same settlement rules.

Slot gacor — a term Indonesian players use for high-frequency-payout slots — refers to games with above-average Return to Player (RTP) rates, typically 96% or higher. On ace77, you can filter slots by provider (Pragmatic Play, Pocket Games Soft, NetEnt, Microgaming, Spribe) and view the certified RTP of each title on its game information panel. All RTP figures are independently audited and reflect the theoretical long-run payout rate.

Yes. ace77 Casino features a full live casino lobby powered by Evolution Gaming, the global leader in live dealer entertainment. Available tables include Live Baccarat, Live Roulette (European and Speed variants), Live Blackjack, Live Dragon Tiger, Lightning Dice, and a range of game show-style titles such as Crazy Time. Tables are streamed in HD 24 hours a day, seven days a week, with Indonesian-speaking dealer options available on selected tables.

Yes. ace77 is fully optimised for mobile play via your device's web browser — no app download is required. Simply navigate to ace77.cam on Chrome (Android) or Safari (iOS), log in to your account, and enjoy the full suite of games including sportsbook, slots, live casino, and togel. The mobile interface automatically adapts to your screen size. Performance is best on devices running Android 8+ or iOS 13+.

New players on ace77 are eligible for a welcome bonus on their first deposit. The exact bonus amount and percentage are displayed on the promotions page at the time of registration — offers vary and are updated regularly. To claim the welcome bonus, select it from the promotions menu before completing your first deposit. The bonus will be credited to your account automatically once the qualifying deposit clears.

All ace77 bonuses carry wagering requirements — meaning you must bet a certain multiple of the bonus amount before the bonus funds convert to withdrawable cash. The specific multiplier is stated clearly on each promotion's terms page. For example, a 10x wagering requirement on a Rp 100.000 bonus means you must place Rp 1.000.000 in qualifying bets. Sportsbook bets at minimum odds of 1.50 and most slot games contribute 100% toward wagering requirements.

Yes. ace77 runs weekly reload bonuses, daily cashback promotions, and seasonal offers tied to Indonesian cultural events such as Idul Fitri, Ramadhan, and Indonesian Independence Day (17 August). VIP players receive dedicated account managers, personalised reload offers, faster withdrawal processing, and invitations to exclusive tournaments. Log in to your ace77 account and check the Promotions section for currently active offers.

Bonus winnings cannot be withdrawn until all applicable wagering requirements have been met in full. Once you have completed the required turnover, the remaining bonus balance converts to real-money funds and can be withdrawn to your BCA, BRI, Mandiri, or other registered payment method. Attempting to withdraw before completing wagering requirements will result in the bonus portion being forfeited, while your original real-money deposit balance remains withdrawable.

ace77 operates a tiered VIP loyalty program. As you wager across any game category — sportsbook, slots, live casino, or togel — you accumulate loyalty points that advance you through Bronze, Silver, Gold, Platinum, and Diamond tiers. Higher tiers unlock progressively better benefits: increased withdrawal limits, priority processing, higher cashback percentages, birthday bonuses, and access to exclusive high-stakes tables in the ace77 Casino. Your tier status is reviewed monthly.

ace77 operates as a trusted and secure international online gaming platform. The site uses 256-bit SSL encryption on all pages and payment transactions to protect your personal data and financial information. All games are sourced from certified providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and Spribe — whose RNG outcomes are independently audited for fairness. ace77 is a provably fair platform with a transparent house edge policy.

ace77 protects your data through several layers of security: SSL/TLS encryption for all data in transit, bcrypt hashing for stored passwords, two-factor authentication (2FA) as an optional account security feature, and strict internal access controls that limit which staff can view player account details. We never sell or share your personal information with third-party advertisers. For full details, review our Privacy Policy.

Self-exclusion and time-out features are available directly from your account dashboard under Account Settings > Responsible Gaming. Time-out options range from 24 hours to 30 days. Self-exclusion can be set for a minimum of 6 months up to permanent account closure. Both tools take effect immediately once confirmed. During exclusion, you will not be able to log in, deposit, or place bets. Your account balance is preserved and returned upon verified request.

If gambling is causing stress, financial hardship, or relationship problems, please act now. Log in to ace77 and activate a self-exclusion or time-out under Account Settings > Responsible Gaming — this takes effect immediately and requires no explanation. You can also contact our support team at [email protected] with the subject line "Responsible Gaming Request". We will assist you promptly. We also encourage you to consult a licensed counsellor or psychologist in your city for independent professional support.

Yes. ace77 allows you to set daily, weekly, or monthly deposit limits from your account dashboard. Once a limit is set, it takes effect immediately and cannot be increased for a mandatory cooling-off period of 72 hours — this prevents impulsive increases. Reducing a limit takes effect immediately. Deposit limits are a powerful tool to help you stay in control of your spending. We encourage all players to set a limit that fits comfortably within their personal entertainment budget.